Customer service of the future???

A few days ago, I raved about the customer service of Medtronic. She was going to look into a donated replacement for my MCS "remote", and get back to me.

I figured it'd be a few days. Much to my surprise, she called me yesterday late morning. Of course, I had left my cell phone in my car because I had just pulled into my parents driveway, so we ran a few rounds of phone tag.

When we did get one another on the line, she had some good news for me. "I secured you a replacement for your MCS remote. I'll get it in the mail today."

"Great, thanks," thinking it'd go in USPS and eventually show up in my mailbox.

"Is someone going to be at this address?" she asks.

"When and why?"

"As you now know, that's a $1,000 item. I don't want the FedEx guy to leave it at your doorstep all day."

"You're going to FedEx it to me? Well, I'll be at work (naturally), so here's my work address."

"Okay, I'll call you when it gets sent out."

That was the last I had heard from her. I got caught up in accomidating my family, so I had forgotten all about it.

Until I get to work. It's pushing 4:00, and no FedEx delivery for me yet.

The receiving dock closes at 4:00, so FedEx doesn't come after that.

I think her voicemail said she'd be out of the office today, so I won't bug her until Monday. But I don't like being tugged along with a carrot, then find it's a fake.